Customer Support Agreements offer flexibility, peace of mind

Every piece of Caterpillar equipment is designed and built to provide maximum productivity and operating economy throughout its working life. We can help you maintain that built-in value through a Customer Support Agreement (CSA).


A CSA is any arrangement between you and us that helps you lower your cost per unit of production.


Agreements are tailored to fit your business needs and can range from simple Preventive Maintenance Kits to sophisticated Total Cost Performance Guarantees. No matter which option you choose, you can be assured that we will provide you with careful planning and ongoing attention that will help you succeed.

With CSAs, trained dealer technicians assist you by maintaining your equipment and driving down operating costs. In the end everyone’s goal is the same: helping you get more work done at a lower cost.

Perhaps the most important feature of any CSA is flexibility. There are no pre-set requirements or specific products and services that you must agree to buy. In every case and with every piece of equipment, a CSA is an individualized plan. Depending on your needs, your costs can be a flat monthly fee or some other arrangement based on actual production hours.

Your agreement may include as few or as many pieces of equipment as you wish. You can cover individual systems, single pieces of equipment, or entire fleets. We will work with you to determine the best strategies to maximize productivity and minimize costs for both your Cat and non Cat equipment.